FAQ's
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What is the return/exchange policies?
We want you to love your purchase. If you are not satisfied, here’s how we can help:
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Eligibility: Returns are not accepted, we only do style/size exchange at the moment. Exchange request must be made within 48 hours of delivery. Items must be unused, undamaged, and in original packaging.
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Damaged Product Claim Policy
Claims for damaged, defective, or incorrect items will be accepted strictly only if accompanied by a continuous, uncut, and clearly recorded unboxing video. The video must start before opening the package, show the sealed condition of the parcel from all sides, and capture the entire unboxing process without any pause, edit, or interruption. The damage or issue must be clearly visible in the same video.
Any video that is incomplete, edited, paused, unclear, or does not fully comply with the above requirements will result in automatic rejection of the claim. No exceptions will be made under any circumstances within 24 hours of receiving
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Non-exchangeable Items: Sale items and gift cards are non-exchangeable for both size/style.
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Process:
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01. WhatsApp us at +91 6261040562 with your order number and reason for EXCHANGE.
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02. We’ll share Exchange instructions and address where you will ship the item.
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03. Once we receive and inspect the item, we’ll process your exchange item from our end.
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Cost: Return shipping costs are borne by the customer i.e Rs99, incase you need pickup you can request a small fee pickup.
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Exchange Timeline: Exchanges are processed within 12–14 working days.
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What is the delivery period?
Delivery period is typically 3–15 business days, with metro cities generally receiving orders faster than tier-2 and tier-3 cities.
For Prepaid Orders - 3 to 7 Business days(except Indian post) & 7 to 10 Business days (if shipped through Indian post)
For COD Orders- 7 to 15 Business days.
Once the shipment has been dispatched, our brand shall not be held responsible for any delays. Any such delays are beyond our control and will be addressed directly with the respective logistics provider.
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I have questions about the product, what to do?
If you have any questions about our products, feel free to reach out to us! You can contact us via Instagram direct messages or WhatsApp at +91 6261040562. We're here to assist you with any inquiries you may have!
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How to track my order?
You will receive a mail regarding your tracking id after we ship your order. Please note that it takes some time to ship the order, so check it after a little while. Alternatively, you can WhatsApp us or DM us on Instagram, and we will provide you with the tracking number. We're committed to ensuring you stay informed about the status of your order every step of the way!
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What forms of payment we offer?
We offer several payment methods to suit your needs. You can pay using UPI, major credit and debit cards such as Visa, MasterCard, American Express, and Maestro. Additionally, we accept Net Banking payments.
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Do we offer international shipping?
We do not offer international shipping at the moment.
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What are the shipping charges?
We offer free shipping(on prepaid orders).
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Can I cancel my order after placing it?
Unfortunately, once an order has been placed, it cannot be canceled. Our policy does not accommodate order cancellations after placement. We appreciate your understanding. -
Do you offer Cash on Delivery (COD)?
We currently offer PARTIAL Cash on Delivery (COD) as a payment option. Please note that if a parcel is returned to us after shipping—regardless of the reason—the partial COD amount will not be refunded.
We appreciate your understanding and encourage you to review your order details carefully before placing it.
